Support & Help

How do I connect with my trainer?

Your trainer shares a short invite code with you — six characters, usually something like ABC123. To connect:

• Download Sevra from the App Store (iOS) or Google Play (Android) and create your account.
• If you tapped your coach's invite link (sevrafit.com/join), the code is carried in for you. Otherwise, open Add a coach in the app and enter the 6-character code exactly as your coach shared it.
• Confirm the code to link with your coach. Nothing connects until you confirm it.
• After connecting, you'll answer a few short health questions. Your coach uses these to build a plan that is safe and right for you.

If the code is not accepted, it may be outdated or already used — ask your coach for a fresh one. You can connect with one coach at a time; to switch coaches, disconnect from your current coach first, then redeem the new code.

How does Sevra build my plan with AI?

Sevra's AI is modeled on the judgment of an experienced, top-certified human trainer. It builds your program from what you tell us: your goals, experience level, the equipment you have, any injuries, and your answers to the medical-screening questions. The result is an individualized training program rather than a generic template.

Every AI plan passes through a medical-safety check before it reaches you. This gate is designed to hold back or adjust anything that does not look appropriate for your screening answers. AI plan generation is powered by Microsoft Azure OpenAI.

Plans are advisory. They are a starting point built on the information you provide, and they work best when you listen to your body and adjust as you go. If something feels wrong, stop and check in with a qualified professional.

Is it safe? Should I talk to a doctor first?

Sevra is not a medical provider, and AI plans are not medical advice. We strongly recommend you consult a physician before starting any new exercise program, especially if you have an injury, a medical condition, are pregnant, or have been inactive for a while. You train at your own risk.

The medical-safety check and the screening questions reduce risk, but they do not replace a professional evaluation. Answer the health questions honestly and completely — that is what makes the safety check meaningful.

Sevra is for adults. You must be 18 or older to use the app, which you confirm when you sign up.

How do I verify my email?

After you sign up, we email you a 6-digit verification code. Enter it in the app to confirm your email and finish setting up your account.

• If you don't see the email within a few minutes, check your spam or promotions folder.
• Make sure the email address you entered is correct, and request a new code from the app if needed.
• Add support@sevrafit.com to your contacts so future emails arrive reliably.

Still stuck? Email support@sevrafit.com from the address you signed up with and we'll help.

How do I reset my password?

Choose Forgot password on the sign-in screen. We'll email you a 6-digit code to confirm it's you, and then you can set a new password. For your security, codes are time-limited — if yours has expired, request a fresh one.

If you no longer have access to your account email, contact support@sevrafit.com so we can help you securely.

How do I delete my account?

You can request deletion from inside the app under your account settings. Here's what happens:

• When you request deletion, your account enters a 30-day grace window and you are signed out.
• During those 30 days, deletion can be reversed by contacting support — there is no self-serve restore inside the app.
• After the grace window, your personal data is permanently erased. This step is audit-logged for accountability.

If you can no longer sign in to the app, you can still request deletion by emailing support@sevrafit.com from your account email address. For full details on what we collect and how deletion works, see our Privacy Policy.

What about billing and paid plans?

Pricing details, paid plans, and billing terms are still being finalized and will be announced before they go live. When paid plans are available, you'll find clear, up-front information on what's included and how to manage or cancel a subscription.

In the meantime, if you have a billing question, email support@sevrafit.com and we'll be glad to help.